Returns
Return Policy – 30-Day Hassle-Free Returns
At Aroma Avenue, we want you to be completely satisfied with your designer-inspired perfume. That’s why we offer a 100% money-back guarantee if you’re not happy with your purchase. Please check the details below to see if you are eligible.
📧 Need to start a return? Contact us at Support@aromaavenue.uk for assistance.
📦 Return Eligibility
We accept returns within 30 days of delivery for a full refund or exchange under the following conditions:
✔ Returns for 50ml & 100ml Perfume Bottles
• Sealed & Unused Bottles – Can be returned within 30 days.
• Opened Bottles – Must be returned within 7 days of delivery, with no more than a couple of sprays used.
• Used bottles beyond this point cannot be accepted and will be returned to you.
🚫 Non-Returnable Items
The following items cannot be returned or refunded:
❌ Gift vouchers
❌ Items that are damaged, missing parts, or not in original condition (unless due to our error)
❌ Any return after 30 days of delivery
❌ Promotional or free items – If a free item was included in your order and the return takes your order below the minimum spend threshold, you must return the free item. If not returned, the full retail value of the free item will be deducted from your refund.
📌 See our Shipping Policy for more details on how orders are processed.
💳 Refunds & Processing Times
Once your return is received and inspected, we will notify you via email regarding its approval.
🔄 How Long Do Refunds Take?
• Approved refunds will be automatically processed to your original payment method.
• Refunds typically take 3–5 working days, but processing times may vary depending on your bank or credit card provider.
⚠️ Delayed or Missing Refunds?
If you haven’t received your refund within 14 days of approval:
1. Check your bank account again.
2. Contact your credit card company, as it may take time before the refund appears.
3. Contact your bank, as processing delays may occur.
4. If you’ve done all of the above and still haven’t received your refund, email us at Support@aromaavenue.uk
🎉 Returns on Sale Items & Promotions
When purchasing discounted items during sales (e.g., Buy 2 Get 1 Free, Buy One Get One 50% Off), the following rules apply:
• All items must be returned to receive a full refund.
• If you return only part of the order (e.g., returning one item but keeping the free one), the refund will not be approved.
📌 Check our Current Offers for exclusive fragrance deals.
📩 How to Return Your Order
1️⃣ Email us at Support@aromaavenue.uk with your order number and reason for return.
2️⃣ We will provide a prepaid shipping label for your return.
3️⃣ Pack your item securely and drop it off at your nearest courier location.
🚚 Shipping Time: Depending on your location, it may take several days for the returned product to reach us.
🔹 Returning an item over £75? Use a tracked shipping service or purchase shipping insurance. We cannot guarantee receipt of returned items without tracking.
📌 See our Shipping Policy for estimated delivery times on exchanges.
